The Associate Director, Document Management is a member of the Business Process Management and Optimisation (BPMO) Document Managers team, responsible for control, security, accessibility, development, and timely delivery of process-related documents for the clinical business processes owned by BPMO. As part of this role, the Associate Director will manage process "toolkits" and maintain the toolkit platform and contents, as well as all communications regarding process updates supporting their business process areas.
It will include working closely with the Document Management System team to ensure that the processes/standards are adhered to and provide feedback to the Quality team following issue analysis arising from BPMO process management. The role will act as a champion for process and document management excellence, and serve as a role model for adherence to the business process framework. As required, this position will act as a mentor for other BPMO colleagues in document management-related areas and work closely with the IT team to facilitate the smooth operation of the document management system.
Additional responsibilities can be assigned related to operational maintenance and administration of BPMO used tools in process management (ticketing system for process questions, R&D repository for process toolkits).
Business Document Management:Develop and maintain process-related documentation (mandatory, best practice, and training) within an assigned process area as per agreement with Business Process Owner.Maintain assigned process area toolkit(s) and relevant tools (for example, MS Teams channels).Manage process-related questions in the relevant process ticketing system.Participate and engage in process network or appropriate forums to encourage best practices.Participate and support business transformation/improvement projects.Drive adherence to managing procedural documents process in daily work.Manage continuous improvement and change.Facilitate sharing of good practice and learning within the function and cross-functionally.Identify issues and risks, escalate as required through appropriate governance forums.Manage links with related processes.Essential:Bachelor's Degree in an appropriate discipline or equivalent experience.Experience within a pharmaceutical or clinical background.Solid knowledge of ICH GCP, understanding of clinical trials.Proven ability to work with multiple documents on a global level (creation, revision, maintenance) up to the standards.Above-average spelling, punctuation, and grammar.Advanced experience with Microsoft Word (utilizing keyboard shortcuts, building templates using Developer tab, creating macros, customizing Styles, and a Table of Contents).Advanced usage of Microsoft Excel needed to build spreadsheets, tables, and formulas.Proven ability to learn and adapt to work with IT systems.Advanced level of business process knowledge.
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