Johnson and Johnson, Inc. is recruiting for an Associate Clinical Account Specialist (ACAS), to be located in the Raleigh/Durham, NC area.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential. At Johnson & Johnson, we all belong.
Job SummaryThe Associate Clinical Account Specialist (ACAS) position is a 6-9 month training position for those with little to no electrophysiology (EP) experience. Upon successful graduation from the program, the ACAS will be promoted to a Clinical Account Specialist (CAS).
As a CAS, the candidate will provide expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO System, associated software modules and RF generator) during case procedures within an assigned geography. The expectation is that this work leads to meeting and/or exceeding business goals.
Position ComponentsAttend all portions of the ACAS fellowship training program without exception.Engage in dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during training.Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.Prioritize and appropriately respond to requests in a high-stress environment.Maintain composure and problem-solving focus during stressful interactions.Respond daily to requests by email and voicemail.Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e., TM and other CAS), as well as the support team (i.e., field trainers, site trainers, RBD) and other internal and external partners.Responsible for following all company guidelines related to health, safety and environmental practices.Responsible for adhering to company compliance with all federal, state, local and company regulations, policies, and procedures.QualificationsA minimum of Bachelor's degree is required by the hire date OR minimum of 2 years of related professional experience (engineering, or procedural hospital setting) is required with an Associate's degree OR a minimum of 1 year of EP mapping experience with an Associate's degree is required OR Graduate from an accredited academic program OR Industry prep school with a focus on EP with Bachelor's degree is required OR exiting a branch of the US military with an Associate's degree is required. Priority given to candidates with Bachelor's or Master's degree in one of the following fields: Biology, Biochemistry, Cardiac Function & Interventional Technology, Chemistry, Polymers/Materials Science, Computer Science, Engineering, Biomedical, Computer Science, Chemical, Electrical, Mechanical, General Engineering, Health Sciences, Kinesiology, Informatics and/or Data Science, Pharmaceutical Science, Physics, Technical Design, Industrial Design/Product Design.
A valid driver's license issued in the United States is required. The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally. Will be required to maintain advanced clinical knowledge of cardiac ablation and cardiac imaging, technical knowledge of EP technology, advancements, and the business landscape. Advance-level computer skills, and the ability to multitask without the direct oversight of manager are required.
The ACAS will be hired for a specific company sales area and relocation to that pre-identified sales area after completion of the ACAS Training Program is required. Please note: For the ACAS role, we do not offer work visa sponsorships and we do not accept OPT/CPT.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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