Responsibilities
The Societe Generale Group has been in Spain since 1906 offering retail banking products until 1992. Since 1992, the Group changed its focus to Corporate and Investment Banking, Asset Management and Banking Services. Today, the Group is one of the major actors on the Spanish market.
Mission:
As part of Client Service PCM, you will be responsible for the delivery of the operational cash management services to SG Madrid Corporate clients. The role demands accurate operational skills, good planning and communication skills, professional integrity at all times and fluency in English.
You must be an effective team player and possess excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels of our multicultural organization.
Desired start date: as soon as possible
Tasks and responsibilities:
Manage the end-to-end client implementation process linked to Cash Management projects with Corporate Clients, involving the different cash management solutions.
Ensure a positive and professional onboarding experience for all new customers and provide consistent, high quality client service and support to achieve high client satisfaction and loyalty.
Act as a dedicated first point of contact for our clients regarding cash management deals implementations and daily banking requests, including but not limited to: opening of new accounts, implementation of cash pool structures, set up of electronic banking channels, implementation, and monitoring of credit facilities, in coordination with the Sales Team as well as Client Services and Product Teams.
Develop a close relationship with customers throughout the whole lifecycle and identify (and share with Front Office) business opportunities with existing customers, helping to generate future business from existing customers.
Arrange post-implementation reviews to assess customer satisfaction and propose possible improvements.
Domestic guarantees issuance and portfolio management: word reviewing and negotiation of new transactions, coordination with BO for Central Booking, follow up on existing portfolio in terms of commissions paid by clients and limits utilization.
Head Office Reporting and Permanent Supervision Requirements linked to SG/GTPS/PCM policies and controls.
Other tasks related to PCM MO responsibilities and processes.
Profile required
Studies & experience:
Degree in Business Administration.
Minimum proven experience of 4-6 years in cash management activities and implementation/project management roles.
Language skills:
Advanced/native level of Spanish.
Fluency in English.
French would be highly valued.
Portuguese is an asset, but it is not mandatory.
Technical, operational & Soft skills:
Deep knowledge of corporate cash management and electronic banking products.
Ability to deliver complex cash management solutions, involving different products and geographies.
Aptitude to understand customers' business and their cash management needs.
Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
Excellent time management, planning and organization skills.
Project Management skills.
Strong analytical skills.
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