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Associate Account Manager, Small & Medium Business - German Market If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.
Associate Account Manager
The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo`s Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo`s marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease.
You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is ahigh-volume outbound call-based role, and you will use your persuasion skills to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler experience.
What you`ll do:
Consistently exceed the mark on metrics (strategic objectives set by leadership)
Establish performance goals with partners, develop action plans, secure commitment for adoption/usage
Optimize content, rate, and availability to maximize booking conversion
Manage a large volume of clients throughmultipleconsultationsdaily
Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market
Pitch additional relevant products to existing customers or prospects
May include (up to 20%) travel for in person consultations
Who you are:
You are a German native speaker, or you have a bilingual/proficient level of German, plus you are fluent in English
Bachelor`s or Master's Degreein a related field; or equivalent professional work experience
2 to 4 years of sales, client services, or account management experience
Knowledge of the vacation rental industry is a plus
Proficient in Microsoft Office
Knowledge of SalesForceor other CRM systems and Tableau or other BI platforms
An affinity for action and self-initiative
Strong clientcommunicationskills (bothverbal andwritten)
Superb organization and time management skills, self-discipline
A results-focused and metrics-driven mindset
Demonstrated ability to balance a variety of activities todrive a high-volume of partnerinteraction
Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data
A reputation for follow-up and persistence in challenging situations
Authentic relationship skills that earn the confidence of others
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expediareg;, Hotels.comreg;, Expediareg; Partner Solutions, Vrboreg;, trivagoreg;, Orbitzreg;, Travelocityreg;, Hotwirereg;, Wotifreg;, ebookersreg;, CheapTicketsreg;, Expedia Group Media Solutions, Expedia Local Expertreg;, CarRentals.com, and Expedia Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group`s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you`re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Company Who we are We are travelers and technologists. We work across time zones, hemispheres, cultures, and languages. We thrive on breaking things down and building them back up again until they're even better.
We know travel can be hard. But we also know it's worth it every time. And because we believe travel is a force for good, we take our roles seriously. We're here to build great products and create connections that truly bring good into the world.
Accommodations and adjustments We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.
If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form.
We're a diverse company, that feels like a community When you join Expedia Group you become part of a global network of passionate travelers and technologists. Everyone is welcome here, and we take purposeful steps to create and nurture a diverse, open culture.
We find meaning in the work we do: together, we can broaden horizons, strengthen connections, and bridge divides.
We're a truly global company, with offices on almost every continent. Our hybrid working policy empowers our employees to enjoy the benefits of remote working while staying connected to their colleagues.
No matter where you are – or where you dream of being – we've got opportunities for you to explore.
Our industry-leading benefits package enables you to create a fulfilling career while staying healthy, happy, and well.
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