Hasbro SA, based in Delemont, Switzerland, manufactures and sells Hasbro toy and game products around the world.
Hasbro European Trading BV ('HET') is Hasbro SA's distributor in Europe, selling to customers in all major European countries.
Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe, while Hasbro Iberia SL provides sales, marketing, and other services to HET and HIT in Spain and Portugal.Main Purposes of RoleTo ensure invoices are paid to HET as per customer payment terms on the Iberia ledger (Spain, Andorra, and Portugal).To identify and act on overdue invoices on the Iberia ledger.To follow up with customers for repayment of disallowed queries (chargebacks).To identify issues causing non-payment and refer for resolution.To provide monthly reporting on issues and recommend actions.To support our external collection company (Intrum) for the Italian market, mainly processing customers' refunds.Specific Tasks and ResponsibilitiesSupport the Credit Analyst in charge of Iberia, maintaining relationships with customers, sales agents, and the credit insurance company as needed.If invoices are not paid by the due date, identify the overdue and take appropriate follow-up action.Establish and maintain a good working relationship with HET customers to facilitate prompt payment and quickly identify issues.Establish and maintain a good working relationship with other departments in Hasbro.Reconcile accounts with HET customers if necessary.Investigate certain items on the ledger and liaise with the customer to resolve issues, e.g., credits taken twice.Provide feedback to the Collections Manager on the status of accounts and any issues.Provide feedback to the Credit team on reasons for non-payment to avoid blocked orders.Check retailers wholesalers accounts to create BOE, deducting all credit notes allowances.Declare Iberia sales to the Credit insurer (through the website).Skills/Knowledge/ExperienceEssentialRelevant experience in a Collections environment.Fluent Spanish language speaker.Ability to communicate well both verbally and in writing in English.Excellent customer focus and experience dealing with large corporate customers.Ability to persuade and influence, and handle difficult customers/situations.Ability to handle multiple tasks, prioritize, plan, and organize without direct supervision.Attention to detail and respect for business processes.Problem-solving skills, working with other teams or independently.Good PC skills - SAP, Excel, and Word.DesirablePortuguese language.
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