How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
A Chloe Assistant Store Manager is an ambassador of the maison, in charge of welcoming every guest into the Chloe family.
They will support the Store Manager in leading the team and supervising boutique operations to ensure successful business; they will act as the boutique leader in the absence of the Store Manager.
A Client Champion:
Leads the team to initiate and develop long-term relationships with clients.
Monitors CRM targets for boutique and per stylists and helps the team to reach them.
Ensures proper use by all team members of available CRM tools and reports, and follows up on individual CRM tasks completion.
Supervises client database with consistent follow-up of staff client books.
Coordinates contact campaigns, gifting campaigns, and other client activations.
An Omnichannel Business Promoter:
Leads by example and supervises sales on the floor to improve business performance and customer service.
Ensures full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance.
Assists Store Manager in analyzing sales figures and co-creates monthly/quarterly/yearly action plans to improve business in line with maison strategy.
Motivates the team in reaching boutique and individual targets and systematically follows up with each team member.
Actively participates in commercial activities and proactively proposes new ideas to improve business.
Is aware of local trading environment and competitors' activities.
A Team Leader:
Organizes energizing team briefings and ensures consistently high level of motivation.
Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings.
Shadows sales on the floor to coach the team and identify further individual training needs.
Supports recruitment and induction of team.
Leads by example, ensures good team spirit, and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
Is an active member of assistant store managers community: shares best practices, asks, and provides support.
An Operations Excellence Supervisor:
Supervises impeccable boutique environment and teams grooming at any time of the day.
Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment.
Ensures implementation of all guidelines related to store and BOH management and sustainability.
Supervises all Stock Management related tasks.
Oversees compliance of established Richemont policies and standards.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact.
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