Company Description Edmonton's "Chateau on the River" For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel's charm and ever-evolving elegance has earned it the spotlight as one of the city's most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton's only four-diamond "Chateau on the River" offers unparalleled views of North America's largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.
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Job Description Assistant Outlets Manager (Full Time)
Passionate about guest interaction, food and beverage? As an Assistant Outlets Manager you will lead your team to create unforgettable Food & Beverage experiences for our guests.
What you will be doing: Supervise and support employees while ensuring service standards are maintained.Recruit, train, manage, mentor, lead and develop your supervisors and colleagues.Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism.Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks.Handle guest complaints, requests, and inquiries; maintain good customer relationships.Other duties as assigned.Physical Aspect of the Position (include but are not limited to): Constant standing and walking throughout shift.Frequent lifting and carrying up to 30 lbs.Occasional kneeling, pushing, pulling, lifting.Occasional ascending or descending ladders, stairs and ramps.Qualifications Your experience and skills include: Minimum 3 years' experience as a Leader in a fast paced high end restaurant required.Excellent beverage and wine knowledge is required.Previous point of sale system experience required.Experience with Unionized environment an asset.Computer literate in Microsoft Window applications required.University/College degree in a related discipline preferred.Excellent communication and organizational skills.Strong interpersonal and problem solving abilities.Highly responsible & reliable.Ability to work well under pressure in a fast paced environment.Ability to work cohesively as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all times.Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents. Additional Information What is in it for you: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), for full time permanent status employees.Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide.Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support.Learning programs through our Academies designed to sharpen your skills.Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.Career development opportunities with national and international promotion opportunities. The sky is your limit.Salary Range: $40,500 - $60,700 CAD Gross Annually
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