Summary
The Assistant Outlet Manager is responsible for assisting the Outlets Manager overseeing the hotels Food and Beverage including 3 restaurants and our Market. This person will be expected to have a heavy influence on the floor and a dynamic outlet experience to contribute to the F&B team.
Duties include:
Responsible for short and long term planning and the management of the Outlets Operations in the front and back of the house
Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
Implement and maintain F&B sales/marketing programs
Direct and oversee development of employees
Hire, train, empower, coach and counsel, performance reviews
Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
Implement procedures to increase guest and associate satisfaction
Exercise quality control for both food and beverage
Maintaining Hyatt standards of service and ensure their implementation
Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
Maintain communications with Corporate Staff
Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
What we will love about you:
Demonstrated ability to effectively interact with people
3 years or more of progressive hotel F&B experience (preferably with Hyatt)
2 or more years in F&B Supervisory/Management roles
Service oriented style with professional presentations skills
Proven leadership skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Experience in implementing new food & beverage concepts
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