.More than ten years ago, I dared to imagine the first French fashion brand to be born online... Les Composantes, which has since become Sézane. My priorities haven't changed since then: to innovate and to put people, creativity, quality, respect and service at the heart of everything we do.To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Sézane is a playground which resembles no other, your job today won't be the same as yesterday, and probably nothing like tomorrow. If that appeals to you, we can't wait to hear from you!We are looking for an Assistant Manager (M/F) for the opening of our future store in Madrid planned in December (intégration as soon as possible).As an Assistant Manager (M/F), your missions will be the following:Ensure a unique customer experience within your boutiqueCustomer Experience strategyAnimate the customer journey by relying on a team of ambassadorsOptimize the quality of the service at each stage of the customer journeyConvey information and promote personalization services to advisors and customersEmbody brand values and ensure omnichannel at all timesCustomer knowledgeManage customer satisfaction using various tools, implementing dedicated action plans.Develop customer loyalty and along with creating new relationshipsExplore the customer database (clienteling and management of dissatisfaction)Recruit, retain and follow up of all team membersOperational MarketingGuarantee the performance of the address through animations or eventsDeploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing teamBe a force of proposal on the creation of animations and events specific to the address as a place of life and sharingManaging and developing your teamLead and develop a team of sales advisors dedicated to the welcome, Operational Marketing and Concierge departmentsManage your team by motivating them and creating a positive and harmonious work environmentFoster cooperation within the team and between team leadersIntegrate new employeesSupervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers