Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job DescriptionBeing an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis.Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values.Develop and drive the L&D strategy in line with the hotel / Accor vision.Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business.Evaluating training programs to ensure effectiveness and implementing action plans.Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these.Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel.Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business.Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities.Facilitating all Accor / Sofitel Standard Training Courses.Develop, update, organization and conduct the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment.Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming.Prepare the Personal Development Plan for High Potentials.Provide ongoing development, guidance and coaching to the departmental trainers, engaging them in their roles.Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules.Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.Participate actively in local career fairs.To be in-charge of the grooming for all ambassadors in the hotels while on duty with the assistant of the department heads.Actively assist and participate in all T&C work & social activities.Comply with local legislation as required for example Lifeguard, Health & Safety etc.Attend training and meetings as and when required.Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.Treat complaints of harassment and discrimination promptly and confidentially.Treat customers and colleagues from all cultural groups with respect and sensitivity.Identify and deal with issues which may cause cross cultural conflict or misunderstanding.Identify internal and external training resources and optimizes the budget.Understands the impact of the key components of a successful hotel: ambassadors, customers, owners and profit.Any other duties as assigned by the Director of Talent & Culture or the General Manager.Maintain an effective filing system for proper maintenance of all training documentation, records and materials.Maintain an up-to-date computerized Training Record system.Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD's accordingly.Identify candidates both internally and externally for Corporate/Management Training Programs.Monitor progress of Cross Training / Trainees and Management Trainees during their placements.Hold regular meetings with Cross Training / Trainees and Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.Ensure timely submission of Evaluation of these Trainees.Ensure that all employees provide a courteous and professional service at all times.Produce the BRM, Stamp report, HR Hear Me report and any other report related to training.Assist the Director of Talent & Culture on a day to day basis.QualificationsBachelor's Degree in relevant discipline.At least 3 years' experience in L&D function.Excellent communication, interpersonal, and presentation skills.Demonstrate good facilitation skills and ability to engage staff.Enthusiastic and leading by example.Thrives in a collaborative and diverse environment.Supportive team player.Strong Self-initiative and well organized.Additional InformationOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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