About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
The role of the Assistant Housekeeping Manager, Residences Responsible for assisting the Housekeeping Manager in the daily operation of residences, Master Condo and public areas, as well as performing supervisory functions of all A La Carte and HOA Residences Housekeeping staff in conjunction with the Housekeeping Manager. This position must ensure that the operation of A La Carte and HOA residences meet the quality and service standards required by the owners and their guests, ensuring that team members have the resources to guarantee excellence in product quality, physical work area and service.
Essential Functions Assists in the recruitment, hiring, training, evaluation, discipline and motivation of employees.Conduct daily briefing meetings sharing information on upcoming arrivals, owner requirements, glitches and any other informational items needed to ensure the operation is efficient, quality and productive.Responsible for the compliance and execution of schedules and monitoring the department team to ensure that the service they provide is of high quality, efficiency and with a high level of productivity.Responsible for the review of the daily employee attendance check and that payroll attendance reports are issued in a timely manner.Must inspect all common areas of the master condo ensuring that the established daily, inter-daily, weekly and monthly cleaning processes have been complied with, generating timely feedback to the area supervisors and making the necessary modifications to the programs to increase productivity and product quality.Verify that charges for A La Carte services are made in a timely manner according to the requirements of the operation and the needs of the owners and their guests.Lead and be responsible for projects that are undertaken to improve the presentation or increase the maintenance of the residential component units.Develop, review and maintain the overall preventive cleaning program (upkeep) and maintenance of units in rental program (Perfect Room Program).Knowledge and Skills Education: College Degree in Tourism or related to the fieldExperience: Experience required in management positions minimum of 2 (two) yearsPrior experience in Housekeeping department is highly desirableSkills and Abilities: Requires knowledge of the ability to operate computer equipment.Ability to read, speak and write English and Spanish at advanced level is highly desirable.Understand and familiar with quality standards and service standards of the hotel.Highest level of integrity and transparency.Apply an ethical approach to the outcome of situations.Strong interpersonal and relationship-building skills to work with cross-functional teams.Reasonable problem-solving, decision-making and conflict resolution skills.Work in a safe, prudent, and organized manner.Elevated Leadership skills and experience in a multicultural environment.Resort and remote location experience are desirable.What to Expect: Compensation: Competitive salaryTravel: Earn complimentary room nights based on your service period with the Four Seasons with discounted meals and other services at each location.Learning & Development: Extensive online and in-person Leadership development opportunities.Career Growth: opportunities worldwide at other Four Seasons hotels & resorts.Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.Uniforms: Complimentary Dry Cleaning for professional attire.Meals: Be provided with meals in Employee Restaurant & Outlets as per the dining policy.Wellbeing: Enjoy the opportunity of staying fit by using our Guest Gym & outdoor sports facilities.
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