Assistant Housekeeping Manager - (Barcelona) Empresas: SLS Barcelona
What you'll do:
Assist the Housekeeping Manager in all daily operations and overall department management, including third-party companies.
Control budget and monthly financial closure of department costs.
Ensure all departmental service standards and sequences of service are upheld.
Work collaboratively with all housekeeping partners on a day-to-day basis.
Maintain a close relationship with the Front Office and Engineering Team.
Ensure guest satisfaction by addressing guest issues as they arise and providing prompt correspondence if necessary.
Maintain proper inventory levels, managing cost per room for supplies.
Support in managing day-to-day staffing requirements.
Plan, assign work, and establish performance and development goals for employees.
Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
Check that public areas, guest rooms/suites, equipment, and linens are clean and in good repair, advising team members of areas for improvement.
Supervise laundry operations.
Support in handling complaints and special requests of guests, VIPs, and repeat visitors to achieve complete guest satisfaction.
Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Promote teamwork and quality service through daily communication and coordination with other department managers.
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Perform housekeeping duties as necessary, including making beds, vacuuming, and cleaning guest suites to ensure guest satisfaction.
Requisitos:
Minimum of 3 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
Previous experience with the pre-opening of a hotel is a big plus.
Someone who understands, celebrates, and embraces the SLS brand values.
Proven team leader with a high level of energy and motivation, natural at managing and inspiring others.
Ability to multitask, work in a fast-paced environment, meet deadlines, and have a high-level attention to detail.
Excellent verbal and written communication skills. Fluent in Spanish and English.
Ability to make people feel good - your team, guests, and colleagues alike.
Excellent relationship builder, confident in working with other teams and leaders.
Ability to take ownership of important issues, solve problems, and make effective decisions.
Quick learner who can adapt to SLS's unique culture.
Humble and open to ideas, leaving ego at the door to help get things done.
Willingness to do things differently and try (almost) everything once.
Desire to be part of a team that works hard, supports each other, and has fun along the way.
What's in it for you:
The opportunity to join an innovative, fast-growing, international group committed to building a global brand.
The chance to challenge the norm and work in a creative and rewarding environment.
Become part of a passionate team creating great hospitality experiences.
A competitive package and plenty of opportunity for development.
Excellent discounts across the entire Ennismore family of brands.
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