The Hoxton, Poblenou | Avinguda Diagonal, 205, 08018 Barcelona, SpainWe're looking for an Assistant Head Housekeeper to join our team at The Hoxton, Poblenou! Reporting to the Head Housekeeper, you will be responsible for providing brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton Poblenou.
What you'll do…Together with our Head Housekeeper, take the lead in ensuring our guests experience spotless and well put together rooms that they want to come back to.Lead and inspire the housekeeping team by example, creating an environment where they can be themselves, feel supported and empowered.Take responsibility in keeping our standards for bedrooms and public areas high, through SOPs, relevant training and regular checks.Get actively involved in the team's development to realise their full potential, so we grow together as a Hoxton family.Work closely with other teams (Front Office, Maintenance, R&B) towards the overall goal of creating a memorable experience in a beautiful space.Play a part in our partnership with our external housekeeping providers.What we're looking for…Individuals. You're looking for a place where you can be you; no clones in suits here.Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.You're not precious. We leave our egos at the door and help get things done.You're up for doing things differently and trying (almost) everything once.If we got stuck in a lift together, we'd have a good time and share a few laughs.You want to be part of a team that works hard, supports each other and has fun along the way.Previous experience in a similar position, or someone who is ready to step into a leadership role.Knowledge of Opera, Knowcross or similar property management systems.Must be fluent in Spanish and English, additional languages will be highly valuable.An eagle-eye for detail, you can spot a slip in standards from a mile away.A natural people person who people like working with. You make those around feel good at their jobs and comfortable coming to you with questions. You're great at motivating others to keep to your own high standards of service.
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