Assistant Guest Services Manager

The Guest Services Assistant Manager will assist Front Office Management in the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest, and owner expectations. The Assistant Guest Service Manager is responsible for assisting the Front Office / Assistant Front Office Manager in managing the guest service department as a successful independent profit center, ensuring maximum guest satisfaction through planning, organizing, directing, and controlling the guest services operation and administration.
Qualifications What we will love about you
Previous experience in supervisory roles, preferably in the luxury hotel industry.
Strong leadership skills and the ability to motivate and develop teams.
Excellent communication skills and the ability to interact effectively with guests and colleagues.
Deep knowledge of hotel management systems and advanced skills in office software.
Customer-oriented and strong problem-solving skills.
Availability to work flexible hours based on the operational needs of the hotel.
Fluency in Spanish and English (oral & written).
What you will love about us!
12 complimentary nights a year across Hyatt Hotels worldwide.
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
Employee cafeteria.
Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growth.
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

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