.Company DescriptionSince 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.
The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city's most popular attractions.
Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.Fairmont is proud to be an Equal Opportunity Employer.
Feel free to visit our website at http://www.Fairmont.Com/ to find out more about our company.EOE/M/F/D/VJob DescriptionProviding engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Hotels & Resorts.
Showcase your interpersonal strengths as Assistant Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!What will you be doing:Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:Oversee and support the daily operations of the Front OfficeConsistently offer professional, friendly and engaging serviceAssist guests regarding hotel facilities in an informative and helpful waySupervise and motivate Front Office staff, ensuring they are well-trained, efficient, and provide exceptional guest experiencesPro-actively supports achievement of hotel metrics, including the Front Desk upsell program and enrolling members in the hotel loyalty programAssist in resolving guest complaints, issues, or requests in a timely and effective mannerMaintain Fairmont service standards through audits and daily coachingConduct performance evaluations and provide coaching to team membersAssist in scheduling and managing staff shifts, ensuring adequate coverage during peak times.Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operationProvide training to new front desk staff members and ensure ongoing development of team membersKeep up-to-date on industry trends, hotel systems, and service standards and make recommendations for improvementsEnsure the public areas are presentable at all timesEnsure compliance with hotel policies and procedures, including safety and security regulations