JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!Role PurposeReporting to the Facilities Manager and working as part of the overall Facilities Team, the Assistant Facilities Manager will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site.What this job involvesManage the team providing first-line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services.Monitor and maintain office equipment and supplies.Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations, and cost estimates.Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained.Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customers and action queries promptly in line with service level agreements.Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training.Travel/Visitors' support – interface with locally approved hotels – assist Client global travel & hotel managers in information gathering and communicating up-to-date information to staff.Assist in the organizing of internal and external Client events.Managing the quality of conferencing facilities.Manage food and kitchen facilities – provide direction to housekeepers.Manage Wiki pages and other communication channels for the site(s).Deputise / provide cover for Building Operations Engineer / Facilities Manager when appropriate.Responsible for all other duties and tasks as assigned.Every day is different, and in all these activities, we'd encourage you to show your ingenuity.Sounds like you? To apply you need to have:Knowledge of the Facilities/Office Services Coordinator role.Previous experience of working within a high-profile corporate environment.Previous reception or hospitality experience.Education: Diploma/degree level.Spreadsheet and word processing skills.Good inter-personal skills.What you can expect from usYou'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...Apply today at jll.com/careers.Location:On-site – Madrid, ESPIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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