.Job DescriptionAs the Assistant Director of Groups Sales, you will play a pivotal role within our in-house sales team and will oversee the generation and conversion of incoming group leads to achieve our targets in the group segment. Serving as a brand ambassador, you will collaborate closely with our GSOs network, Convention Bureau, and local administration. Reporting to the Director of Sales, your main responsibilities and objectives include, but are not limited to, the following:Develop strong, mutually beneficial relationships with MICE companies to meet group room revenue targets aligned with our S&M budget.Keep a positive representation of our hotel's image to both existing and prospective clientele.Maintain a good understanding of our hotel's offerings, rates, and promotions, actively promoting our services and amenities.Identify peak demand periods and implement strategic offers targeted at specific markets.Oversee sales generated from MICE accounts, encompassing both room bookings and banqueting events.Keep an active follow up on leads.Conduct site visits, FAM trips, as needed to meet business objectives and proactive targets.Attend trade shows, exhibitions, and Sales Salls to expand our network and enhance brand visibility.Assist in developing sales action plans, organising sales meetings, and designing special group packages.Maintain accurate administrative records, including sales call schedules and reports, ensuring timely submission.Keep our CRM system updated to facilitate sales activity reporting.Collaborate with the Revenue Manager in forecasting room and catering revenues.Thoroughly qualify each group business opportunity, ensuring prompt response to inquiries (24 hours) and maintaining an accurate group pipeline.Follow up lost or rejected business opportunities, providing valuable insights for improvement.Manage group proposals and contracts, ensuring seamless handover post-signing.Coordinate with relevant departments to ensure all groups and events are efficiently executed, including timely distribution of resumes and BEOs.Contribute to departmental and hotel standard operating procedures (SOPs).Proactively seek out new sales opportunities and cultivate relationships with potential clients and partners.Support the Credit Department in addressing outstanding account balances in a timely manner.Foster positive relationships with regional Accor GSOs and other industry partners, such as convention bureaus and local administrations.Mentor and share knowledge with the group sales team, mastering their professional development.Exceed internal and external guest expectations by consistently delivering exceptional service.Take a proactive approach with the CRM tools and manage assigned portfolios effectively.Facilitate cross-departmental communication and address guest feedback promptly, particularly during weekly BEOs meetings
