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"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means. "
The Assistant Banquet Manager will assist the Department Head in managing banquet events at the hotel. This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment, and schedules required staff for banquet functions. This role is a highly detailed role within the hotel to complete event requirement and create an appealing experience for guests.
This role will be expected to effectivelyand proactively monitor the daily functions of the Banquets Department. This is including providing support and guidance tothebanquet team,as well as other departments in the Hotel. This also includes working and communicating closely with all hotel departments and to ensure a successful and effective event resulting in a positive guest experience.
Responsibilities may include: Supports and Manages theEvents Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage. Supervise, Empower, Lead, Coach and Motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications Responsible for proactively reviewing staffing and equipment needs Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor and Beverage Responsible for maintaining a high energy, positive, professional appearance Responsible for short and long term banquet functions in the front and back of the house Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement. Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget for food and beverage functions Performing daily walk-throughs in banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards Ability to develop ideas for special events and holiday functions Event Services Manager are an integral part of the hotel's overall Food and Beverage team. Your colleagues will work along with the F&B Director, Restaurant Manager and Stewarding Manager, to ensure a successful Food & Beverage Team.
Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards...whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.
Qualifications What we will love about you Full Time position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule A true desire to understand and anticipate the needs of others in a fast paced environment Refined verbal and written communication skills Must be proficient in general computer knowledge Candidates should be extremely creative, innovative, detail oriented and organized Hotel experience and a thorough understanding of all levels of banquet service 2 years minimal previous experience as a Event Services Manager/Assistant, Catering/ Convention Services Manager/Assistant Manager, Event Services Captain or Event Services Supervisor, typically with Hyatt Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service What you will love about us! 12 complimentary nights a year across Hyatt Hotels worldwide Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels Employee cafeteria Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiringhuman growth Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company! Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.
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