Summary
The Assistant Banquet Manager will assist the Department Head in managing banquet events at the hotel. This person supervises event room set-ups, service, and maintenance of all banquet functions and banquet equipment, and schedules required staff for banquet functions. This role is highly detailed within the hotel to complete event requirements and create an appealing experience for guests. This role will be expected to effectively and proactively monitor the daily functions of the Banquets Department, including providing support and guidance to the banquet team, as well as other departments in the hotel.
This also includes working and communicating closely with all hotel departments to ensure a successful and effective event resulting in a positive guest experience.
Responsibilities may include: Supports and manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage.Supervise, empower, lead, coach, and motivate the Banquet team including captains, food servers, and lead house attendants towards achieving exceptional guest service results and complete associate engagement.Assist the hotel in reaching top box service scores on our Meeting Planner surveys.Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.Proactively review staffing and equipment needs.Ensure coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage.Maintain a high energy, positive, professional appearance.Develop innovative and creative décor for Banquet function space.Manage short and long term banquet functions in the front and back of the house.Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training development, promotion, and continuous reinforcement.Facilitate payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.Perform daily walk-throughs in the banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.Develop ideas for special events and holiday functions. Qualifications What we will love about you: Full-time position that requires full flexibility, including the ability to work weekends and holidays and a varied schedule.A true desire to understand and anticipate the needs of others in a fast-paced environment.Refined verbal and written communication skills.Proficient in general computer knowledge.Hotel experience and a thorough understanding of all levels of banquet service.2 years minimum previous experience as an Event Services Manager/Assistant, Catering/Convention Services Manager/Assistant Manager, Event Services Captain, or Event Services Supervisor, typically with Hyatt.Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service. What you will love about us! 12 complimentary nights a year across Hyatt Hotels worldwide.Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.Employee cafeteria.Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growth.Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
At Hyatt, 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company!
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