As-126 - Customer Service Fashion E-Commerce Italian Native Speaker

Detalles del empleoTipo de empleo: Part-timeUbicación: 46980 Paterna, Valencia provinciaDescripción completa del empleo The Spanish clothing brand is looking for an Italian customer service candidate. The eCommerce Online Sales Associate is accountable for providing the highest level of American customer care. This person will handle all aspects of order management, focusing on providing sales and customer service to Italian customers via phone, email, chat, and WhatsApp. Note that our base customers will be B2B business, mostly boutiques that sell our brand.Important: Italian Native SpeakerGoals of the position: Maximize online sales and repeat customers through phone/email communication in Italy.Provide exceptional online customer service support.Resolve order-related issues by liaising between client and internal/external groups (warehouse/carriers).Initiate and follow-up with new Italian customers.Answer product-related and general inquiries.Keep current with product information.Assist with various operational and administrative tasks.Support QA and share product and website-related client feedback.Contact clients for credit card decline and ensure daily sales goals are met.Identify opportunities, seek new initiatives, and participate in the development of functional and service enhancements in order to maximize sales.Knowledge: Fashion eCommerce sales and customer service experience.Outstanding fashion selling behaviors, listening and responding to customer needs to deliver service.Client-centric mentality.Detail-oriented.Positive can-do attitude.Resourceful and creative problem solver.Computer proficient (Microsoft Suite).Excellent written and verbal skills.Drives to meet and exceed sales goals and customer expectations.Team Player.Ability to prioritize and multi-task in a dynamic environment.Job Type: Part-timeWork Location: In person#J-18808-Ljbffr