Arlo Europe, part of Verisure, is seeking a talented, innovative, passionate Web Content Editor to focus on designing and publishing digital content for our websites. You will be part of an international and diverse team , collaborating closely with our sales, marketing, and portfolio teams. You will be offered significant growth potential, at our company that combines the dynamic atmosphere of a startup with the stability of an established business. Our diverse team w orks on a variety of projects , ensuring that content authoring is engaging and far from routine . You will have the opportunity to contribute to a wide range of initiatives , adding substantial value to our organization and your professional development.
You will be based in any of our main locations: London, Paris, Madrid, Stockholm, etc., and will report directly to our Head of D2C & Digital, Arlo Europe.
The company's success depends on its people and it invests in them every day. Working with Arlo-Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.
Strategic context and Value proposition
Verisure is the leading provider of monitored security solutions in Europe. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo's European business, in particular, the exclusive distribution rights for Arlo branded camera products for all sales channels in Europe, including e-commerce and retail. Additionally, Verisure is entering into a supply agreement with Arlo whereby we get access to the full portfolio and past and future innovation stream of Arlo camera products to sell through the Verisure direct or partner channels across all our countries.
Today, Verisure does not focus on e-commerce and retail channels. Instead, we drive our core go to market channels: direct field sales, alliances and telesales. The acquisition of Arlo Europe now gives us a strong leadership position in these two emerging and important channels for our business. This transaction has strategic importance. Camera led subscription services building on surveillance versus professionally monitored security are now creating attractive incremental growth opportunities.
Arlo Europe is a division that is the leader on the Smart Home Market in Europe . We provide peace of mind to our customers for them to have total control over the protection of the things and ones they love. Pioneering, professional grade technology and industry leading AI allows them to stay connected to their property from wherever they are, so they can rest easy knowing everything is safe and secure. Whether it's keeping an eye on packages, checking the wellbeing of family or deterring and preventing unwelcome visitors, Arlo prides itself on giving customers the most accurate view on what's going on when they are away.
Arlo Europe is present in 49+ Countries and its expansion is continuing rapidly. Responsibilities
Maintain the accuracy of FAQs on by updating copy and hyperlinks, including publishing new FAQs as directed by Head of Customer Service
Publish copy and design work updates on the website checking formatting works on both desktop and mobile
Validate all published content on the website ensuring we provide a premium user experience for our customers
Work closely with CRM Team to ensure end-to-end customer journey works (hyperlinks in emails, CTAs on web pages)
Support the Sales & Marketing Team to continually update the website with new content that helps drive customer engagement and conversion to purchase
Feedback to the business where content change requests cannot be executed and suggest amendments to the content to create the best user experience on the website
Work with the Digital team to schedule website updates as requested by the business
Candidate profile
Experience and Qualifications
Education or experience in the digital sector
Ability to work independently and follow direction effectively
Proven ability to meet deadlines
Excellent communication skills
Strong attention to detail
Proficient in Microsoft Office, particularly Excel and PowerPoint
Experience with content authoring on a CMS (preferred, but training available)
Experience with Adobe Experience Manager (AEM) is a plus
Strong fit with our Company DNA
Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
Always Innovating: We believe that Innovation can be big or small; it's a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
Winning as a Team: Our people know that by leveraging one another's strengths, investing in and developing our team's capability and by collaborating well, we will win.
With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.
The Company
Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
We Are People Who Protect People We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.
Peace of mind for families and small businesses We believe it is a human right to feel safe and secure. We now protect more than 5.1 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.
Leading across a broad footprint We are the leading provider of residential and small business monitored alarms in Europe. We operate in 17 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.
A technology-enabled human services company Our 28,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.
Over 35 years of experience – and many more to come We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo's European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.
