We are currently on the lookout for our new team leader for our Norwegian team! As a team leader, you'll be a crucial linchpin for collaboration within the team, the department, and across departments. Your daily routine will involve assisting and coaching employees to provide top-notch service to our customers, something you'll also be actively engaged in throughout the day. Our customers might find themselves in vulnerable situations, and ensuring they receive the right assistance is of paramount importance to us.We're seeking someone who's a stellar motivator, dedicated to delivering top-quality results, and deeply committed to building a strong and cohesive team. You take charge, show initiative, possess a solution-oriented mindset, and have exceptional communication skills. To excel in this role, we believe it's vital that you're a skilled relationship builder who recognizes the value of spreading joy and knowledge among your team. Of course, it's also crucial that you enjoy assisting customers!With us, you'll grow in leadership and communication, gaining versatile expertise and industry knowledge. Prior leadership experience or a background of handling significant responsibilities and employee oversight is advantageous. Relevant education can also be a plus.We offer an exciting position in a dynamic environment with opportunities for personal and professional growth. You'll become a part of a growing company where success hinges on strong teamwork. We emphasize unity and team achievements.Your workplace will be in Torrevieja, Spain.Job Responsibilities:
Inspire and lead the team to provide excellent, high-quality service, on time.
Actively participate in the team's customer support and guide team members.
Resource management and continuous improvement/development of work processes.
Receiving and responding to phone inquiries from our customers who need roadside assistance.
Qualifications:
Leadership experience is desirable – an educational background in leadership can compensate for lack of experience.
Fluent in spoken and written Norwegian.
Comfortable with spoken and written English.
Experience with support systems and phone support is an advantage. Lack of qualifications can be offset by a willingness to learn and the right attitude. Necessary training will be provided.
Personal Qualities:
Technically inclined.
A dedicated service-oriented individual motivated to help customers.
Excellent communication skills, both written and verbal, with people of all kinds.
Structured and independent.
Responsible with high execution capability.
Does this sound like you? We're looking forward to hearing from you.The application deadline is September 8th. Applicants will be reviewed and potentially called in on a rolling basis.