Company Description
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Company Name: Binance
Job Description: Binance is the global blockchain company behind the world's largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the cryptocurrency revolution that is changing the world?
Responsibilities: Independently provide accurate information to resolve problems/issues that arise. Continuously educate oneself with up-to-date and relevant information to support the customer service operations. Escalate issues to your team leader, managers, and other departments as required. Adhere to the Quality Assurance standards set. Comply with the schedule set by the Team Leader. Assist in the preparation of other processes as assigned by the Team Leader. Display good teamwork attitude and behavior within the team and other departments in the company. Requirements: 2-3 years experience in frontline customer support, preferably in the financial or service industry. Passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience. Adaptable and resilient, able to operate in a quickly changing environment. Excellent verbal and written professional English and your respective native language skills. Great at multitasking, prioritizing, and managing time effectively. Must have a fast internet connection (at least 5mbps broadband internet connection). Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage. Ability to work flexible hours and shifts (including night shifts, weekends, and Public Holidays). Working at Binance: Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry. Fast moving, challenging and unique business problems. International work environment and flat organization. Great career development opportunities in a growing company. Possibility for relocation and international transfers mid-career. Competitive salary. Flexible working hours, casual work attire.
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