LONGCHAMP'S HISTORY
Longchamp is a private French luxury leather goods company, founded in Paris in 1948 by Jean Cassegrain.
Cassegrain produced the world's first luxury leather-covered pipes, later expanding its business to small leather goods, such as wallets and passport covers.
Longchamp released its first bag for women in 1971, becoming one of France's leading leather goods manufacturers.
The company's real great achievement came with the use of nylon.
In the 1970s, Longchamp was a pioneer in creating a lightweight luggage collection in leather and nylon fabric.
This innovation led the company to design, a few decades later, bags for women that would be the emblem of the brand throughout the world: "Le Pliage".
Currently, the company designs and manufactures a wide range of luxury items, including leather and fabric handbags, luggage, shoes, travel items, fashion accessories, and a line of designer ready-to-wear clothing for women.
Moreover, we are present in 80 countries through some 1,500 retail outlets and with more than 3,000 employees.
JOB DESCRIPTION
We are currently seeking a dedicated and dynamic individual to join our team as a Sales Associate 40H (Fluent Chinese) for our Boutique in Barcelona (Spain).
As Sales Associate, you will contribute to achieving sales goals, productivity, and service by utilizing Longchamp selling skills and Longchamp Service training.
You will be responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations.
You will represent Longchamp to the customers, act as an ambassador of the brand, and ensure customers' needs are exceeded.
WHAT YOU WILL DO Reception & Customer Service
Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections, and product lines.
Listening to and identifying the customer's needs.
Providing exceptional customer service by following established sales procedures.
Developing an effective sales pitch.
Demonstrating proficiency in complementary and additional sales techniques.
Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs.Sales and Promotions PreparationsClienteling
Building customer loyalty and ensuring personalized follow-up to maintain ongoing and appropriate contact with the customer.
Developing and actively monitoring the store's customer portfolio using the CRM resources available.Operations
Key holder for opening and closing the store, if applicable and as required.
Opening and closing the checkout, cashing up when necessary.
Ticketing when necessary.
Deliveries and Floor replenishment, when necessary.
Ensuring that the store operates efficiently.
Ensuring that products are displayed in line with the company's image and merchandising standards.
Assisting with annual and rolling stock-takes.
#J-18808-Ljbffr