Are you looking to develop your career in a significant project such as Médecins Sans Frontières (MSF)? First of all, a little bit of context... MSF is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or man-made disasters and armed conflicts, without discrimination and irrespective of race, religion, creed or political affiliation. The MSF movement is built around six operational directorates. MSF OCBA is one of those directorates and organizes the field teams and the mission coordination teams; together with the organizational units based in Barcelona and decentralized in Nairobi, Dakar and Amman with other departments supporting operations.
- Position based at Barcelona, Amman, Dakar or Nairobi. Responsibilities & TasksMaintain up to date configuration of ticketing tool.Keep organized a list of procedures for resolution of incident/service request.Support technical owners to maintain a list of evolutions/improvements of the existing solutions and to even identify new business and define functional needs.Available to participate in training sessions (exceptionally, some of them might require travel to the field).Support the deployment of evolutions or new apps leading the communication with end users.Exchange with external Application Communities, Groups or external vendors whenever needed to comply with any of the above tasks.Education & ExperienceUniversity or Technical Degree related to Engineering disciplines (Computer Sciences, Telecommunications, Industrial Engineering or similar).Fluent English, both oral and written.Working proficiency in French and Spanish, both oral and written.Experience in writing user documentation.Knowledge of tools used as health data systems advantageous (DHIS2, Kobo, Solstice, etc.).ITVery good command of Microsoft Office and/or Open Office, Microsoft Project, Microsoft Visio.Experience on administration of Windows systems (advanced Excel programming is advantageous).Experience on ticketing tools: Zendesk, Elixir, etc.Experience on tools for Development/Debugging WebApps (SQL, JavaScript, HTML5, CSS) is an asset.Conditions & Social BenefitsFull-time job position for a 3-year minimum commitment.To be part of an impactful company with growth potential.Salary: let's talk about it.Secondary Benefits based on the MSF hub Reward Policy.Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of MSF. Do you want to make the world a better place? Then, this is for you!
Contacto Nayla Gómez People Consultant - Human Resources
#J-18808-Ljbffr