Application Support Engineer (Traffic Management) Location: Madrid
Employment Type: Full-time
Kapsch TrafficCom develops smart solutions to make mobility safer, more sustainable, and more efficient for everybody. We design, build, and operate traffic management systems, including connected vehicles technology and mobility demand management, as well as tolling services for cities, roads, tunnels, and bridges around the world. We develop data and video analytics platforms, building on state-of-the-art technologies including AI, machine learning, big data, and cloud services to enable the digitalization of mobility.
This position is for an international team, so please attach your resume in English.
We are looking for Junior & Senior Support Engineers to join our new Traffic Management Support team!
Your responsibilities:
Application Management: Ensure the smooth functioning and efficient utilization of our Traffic Management applications.
Monitoring and Troubleshooting: Introduce advanced monitoring solutions for real-time tracking of application performance and availability.
Security and Compliance: Implement robust security practices to protect our Traffic Management applications. Ensure compliance with industry-specific security standards and regulations.
Scaling and Capacity Planning: Strategically plan and implement measures to scale Traffic Management applications according to evolving requirements.
Automation of repetitive tasks within the application environment to enhance efficiency and minimize errors.
Backup and Recovery, ensuring data integrity.
Collaboration with development, test, and other teams to facilitate integration and support.
Continuous Deployment and Integration: Implement processes and pipelines to support automated deployment of updates and improvements to applications.
User Support: Promptly respond to inquiries and service requests from end-users related to Traffic Management applications. Provide technical assistance, troubleshooting, and guidance for end-users on application-related matters.
Training and Documentation: Create and maintain user documentation, FAQs, and knowledge base articles to empower end-users. Conduct training sessions and workshops for end-users to deepen understanding of Traffic Management applications.
Your profile:
Experience in technical support for IT applications or software solutions. IT academic background for junior profiles with no experience is required.
Excellent communication skills to orchestrate effective collaboration between customers, support, and development teams within an agile DevOps context.
Leadership experience is required for Senior roles. Demonstrated success in customer care and managing support processes while aligning closely with development objectives within an agile DevOps framework.
Willingness to provide on-call support during the ramp-up phase and flexibility to cater to customer needs in coordination with development teams within an agile DevOps setting.
Proficiency in English.
Our offer:
Permanent contract
Hybrid working model (2 days at the office per week)
Flexible remuneration plan
30 business days of vacations
Challenging limits of mobility for a healthy world without congestion
Space for creating innovative solutions and ideas for our fast-growing markets
Onboarding with an experienced team to get familiar with the business
An international working environment
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