The UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce.Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation, and gender identity.Purpose of the Position:The purpose of the position is to provide M365 technical support within the Unite Digital Workplace Services Unit (DSDW), including supporting the team on the implementation and ongoing support of M365 services for UNICC and its clients.Objectives of the Programme:The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.Main duties and responsibilities:The incumbent will work under the direct supervision and guidance of the Head of Customer IT Resilience Team (OPBR) and Chief, Business Solutions Section (OPB) within the Operations Division (OP) and in close collaboration with the ADB IT technical teams.The incumbent could be requested to do any other tasks of similar level in related fields.Production Support:Provide production support for ADB applications, ensuring high availability and minimal downtime.Troubleshooting and Incident Management:- Troubleshoot technical issues, adhering to ITIL best practices.- Support incident and problem management, including participation in governance processes, such as the Change Advisory Board (CAB).Lifecycle Maintenance:Support the full lifecycle maintenance of relevant equipment and processes within your domain.Anomaly Detection and Monitoring:Monitor the systems for anomalies and proactively escalate issues as needed to maintain system integrity.Project Support:Act as a technical member providing support for various projects within the IT landscape.Disaster Recovery and Business Continuity:- Contribute to the design, development, and maintenance of disaster recovery procedures.- Under guidance, incorporate changes approved by the CAB into the procedures.- Participate in the execution of recovery procedures and provide post-recovery support as needed.Collaboration:Collaborate effectively with cross-functional teams within the organization to achieve common goals and resolve technical challenges.Documentation and Best Practices:- Maintain comprehensive technical documentation in line with industry best practices.- Stay informed about and apply knowledge of cloud computing technology.- Ensure familiarity with the organization's business continuity framework.
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