As a high-level product technology expert, you will provide the best technical consulting and solutions for customer applications to the sales teams, independent of the industry segments, with a strong focus on technologies.
You will take commercial considerations fully into account when proposing solutions and have turnover responsibility but not customer responsibility.
This role involves creating detailed technical proposals of application-based solutions in the Pre-Sales phase.
Key tasks: Onsite customer support for prototype startups to conduct 'proof of concept', with a good working knowledge of third-party PLC software, network configuration, and device integration coverage, including product sizing and selection.Main interface to Concept Engineer (Customer/Festo) for pre-defining technical concepts and providing technical support.Discuss technical proposals to optimize machine performance with a strong focus on increasing component sales.Provide onsite technical product training for customers during installation.Provide technical support to sales and customers on applications independent of the industry segments.Focus on commercial (cost of ownership) and technical feasibility of proposals, based on deep technical product knowledge.Propose component and system-based solutions, mainly on standard products, in accordance with regulations (Machinery Directive, etc.
).Create technical solutions considering all relevant technical interfaces.During the pre-sales phase, act as a technical product expert in close coordination with the sales engineer.Provide best practices (i.e., application notes) for multiplying standard applications and lessons learned for further improvement to win future opportunities.Support and provide ISM and BU with product gaps as input, and assist in questions of norms and regulations.Identify and win projects based on excellent product and application knowledge, supporting the commissioning of the project at the customer site in close alignment with the technical support engineer.
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