.Fundacion Adecco is working together with one of the biggest global companies in the e-commerce sector with their De&I plan. Seller Support teams act as the primary interface between the company and the Sellers or Vendors. To expand the selection of products available to customers, the company engages with Sellers/Vendors who offer their catalog of products on the company's global eCommerce platforms. We obsess over providing world-class support, technical assistance, and account management services to our global partners. We strive to predict the Sellers'/Vendors needs, create innovative self-help tools, and provide solutions to help our partners better serve their customers and grow their businesses.The Seller Support Associate is an advocate for the perfect Seller/Vendor interaction. This is done by serving as the first resolution point, diagnosing technical, operational, system, and process issues and proposing solutions that will remove barriers to enable resolutions for Sellers/Vendors. As a subject matter expert in several platforms and specialties, Associates will educate the Sellers/Vendors on processes, tools, and standards in real-time. This role requires the ability to multi-task utilizing a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies, and communicate effective solutions.Summary of ResponsibilitiesDemonstrates effective, clear, and professional written and oral communication.Provides prompt and efficient service to Vendors and Merchants including the appropriate escalation of Vendors issues.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Vendors issues and questions.RequirementsMust have a home work area that is free of distractions.Must not be providing dependent care during hours of scheduled work.Must have (or be able to obtain) high-speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start).Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline).BASIC QUALIFICATIONSEducation: High School Qualification required as a minimum, 3rd level qualification preferred.Language - Native or fluent Spanish AND English
