Title: Project Manager
Location: Madrid, ES, 28037
Do you have solid experience leading Contact Centers with operations for multiple markets with a focus on Inside Sales and are you ready to take on new challenges?
This is your role at MSX!
The Role:The main task of the Project Manager is to lead a multilingual team, whose function is the qualification of leads, conversion of potential clients into sales through the implementation of outbound sales campaigns, and support the dealer network in sales distribution processes.
On a daily basis, the Project Manager will:
Lead the team of lead management & dealer support agents to achieve their objectives.Review KPIs and SLAs of the project.Prepare the monthly forecast and control of income/expenses of the project.Control the budget.Drive continuous improvement of processes.Organize and participate in performance monitoring meetings with the client.Participate in the selection processes of team members.Organize onboarding processes and training of new recruits.Motivate and monitor teams to maintain their commitment and performance.About You:You have extensive knowledge and experience in the customer service sector, including:
Experience in Outbound sales, B2B sales, or business development.Experience in leading large-scale Contact Centers with operations for different markets.Skill in dealing with clients.Ability to manage people.Ability to make decisions.Strong communication skills and the ability to persuade.Mastery of English (minimum C1) and Spanish is essential.You preferably have automotive experience.Experience working with Artificial Intelligence such as chatbots.Experience in the use of different CRM systems such as MS Dynamics, Salesforce, or other CRM platforms.What Do We Offer You?Permanent full-time contract.
40 hours a week, Monday – Friday.You will be part of a great team of professionals in an internationally consolidated company.You will gain a global vision of the automotive sector, interacting with clients, suppliers, consultants, and dealers.MSX Bazaar: Collective purchasing portal with great discounts for employees.23 working days according to collective agreement + 3 extra days.National and international mobility plan.Do you think you are the ideal person for this position?
We want to meet you!
Apply for the offer quickly and we will review your application.
Who Are We?With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans: Parts, Accessories & Service Performance, Actionable Insights, Diagnostics & Repair Enhancement, Warranty and Repair Efficiency, Technical Information, Learning Solutions.
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
The MSXI PurposeTo empower Movers and Makers to thrive in our ever-changing world.
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