Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!TasksWhat will you be doing?- Providing an outstanding customer experience through every customer interaction- Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner- Dealing with queries regarding multiple brands and products (across several industries)- Constantly improving brand and product knowledge to deliver the highest quality of information to our customers- Embracing our company values and acting as a brand ambassadorRequirementsWhat skills & experience you'll bring to us?- A fluent level of French/German with exceptional grammar and spelling skills- A high level of English (Both written and spoken)- A genuine passion for delivering outstanding customer service- Previous experience in a customer-facing role or a call centre environment would be a plus- Flexibility, adaptability, and ability to multi-task- Confidence and an enthusiastic telephone manner- Ability to deal with sensitive calls with empathy- Strong administrative skills with a keen eye for detail- A professional outlook and proactive approach to problem-solving- Strong team spirit and a "can do" attitudeBenefitsWhat do we offer?- Start date: different start dates- Contract: Temporary (1-month probation period)- Full or Part time (39 or 20 hours/week)- Salary: competitive- Paid bank holidays + 1 extra day in lieu- Hybrid Office work model- Training: Fully paid- Office location: Barcelona (La Sagrera)Other Benefits:- Best-in-class people engagement activities and programs- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment- Employee Assistance Program - Free, confidential, and impartial guidance and support- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation- Option to sign-up for Discounted Private Health Insurance- Referral Program – Bring a friend and get a referral bonus- Access to LinkedIn specialised training & coursesReady to Make a Difference?- Showcase your talent: Share your CV highlighting achievements and responsibilities.- Be you: No need for photos, age, marital status, or gender.- Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!#wecare#wearecurious#weachievetogether#J-18808-Ljbffr