Associate Account Manager The Associate Account Manager, Small & Medium Business is key to promoting and developing a high level of engagement with Vrbo's Vacation Rental Hosts. Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results within Vrbo's marketplace. You will continuously work to maximize the production potential in the Vrbo marketplace by utilizing and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts.
Driven and focused, you are a taskmaster who loves working with people. You are diligent, thorough and can break down technical concepts with ease. You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. This is a high-volume outbound call-based role, and you will use your persuasion skills to drive Host behavior on the site. The goal is to gain maximum Host success while providing a quality Traveler experience.
What you'll do: Consistently exceed the mark on metrics (strategic objectives set by leadership). Establish performance goals with partners, develop action plans, secure commitment for adoption/usage. Optimize content, rate, and availability to maximize booking conversion. Manage a large volume of clients through multiple consultations daily. Understand key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market. Pitch additional relevant products to existing customers or prospects. May include (up to 20%) travel for in-person consultations. Who you are: You are a German native speaker, or you have a bilingual/proficient level of German, plus you are fluent in English. Bachelor's or Master's Degree in a related field; or equivalent professional work experience. 2 to 4 years of sales, client services, or account management experience. Knowledge of the vacation rental industry is a plus. Proficient in Microsoft Office. Knowledge of SalesForce or other CRM systems and Tableau or other BI platforms. An affinity for action and self-initiative. Strong client communication skills (both verbal and written). Superb organization and time management skills, self-discipline. A results-focused and metrics-driven mindset. Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction. Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data. A reputation for follow-up and persistence in challenging situations. Authentic relationship skills that earn the confidence of others. About Expedia Group Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.
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