CHINT, the third leading international manufacturer of low voltage electrical equipment, and one of the leaders in medium and high voltage, is looking for a Aftersales Engineer in Madrid.Responsibilities:Responsible for the continuous improvement of regional customer service and incorporation of daily business operations into the management and operation of state-owned integrated functions in overseas States and regions.Accept, answer, and deliver regional customer information online, providing feedback and inspection, processing regular III-level information in a timely manner.Statistics and analysis of regional customer feedback information, timely reporting of I and II level prominent quality information and assisting in processing.Provide on-site technical services, accident handling services, product maintenance and replacement, and carry out technical service effect evaluation.Identify suspected quality problems of regional returns and exchanges and inspect, coordinate, and supervise the process of acceptance of returns.Provide technical support services to regional customers, including leading product technical consultation, product selection, and product knowledge.Provide training to regional customers on troubleshooting and maintenance of sales products.Manage cost control and budget of regional customer service, including product replenishment, travel expenses, express delivery, etc.Implement and supervise the process of project installation, prepare and record process control documents, and obtain final acceptance certification from clients.
File and submit project documents to the global customer center (soft copy).Conduct on-site operation and maintenance, respond rapidly to faults, handle issues, and report to the Chint Global Customer Service Center.Complete other tasks assigned by team leaders.Minimum Requirements:3-5 years or more working experience in technical service-related functions or professional fields.Familiarity with the installation process of power transformers and GIS, capable of independently addressing operation and maintenance issues.Ability to read and write in English or other languages (French or Italian).Skilled in computer operation, including proficiency in Office and other office software.#J-18808-Ljbffr