(Ao-546) - Streaming Platform Advisor - 2000 Signing Bonus

Cross Border Talents is recruiting for a Streaming Platform Advisor for the Italian Market to work remotely in Portugal.
Position: Streaming Platform Advisor
Location: Remote
Contract Type: 6 months contract (opportunity of renewal)
Starting Date: 31 July 2024
Shifts:
- Monday to Sunday (including bank holidays)
- 07:00 AM - 09:00 PM (8 hours per day in rotational shifts)
- 2 Days Off: rotational days
Compensation and Benefits:
- Welcome Bonus: 2000€
- Salary
- Performance Bonus
- Compensation Bonus
- Daily Allowance
- Transportation Allowance
- Healthcare: Free from day 1 (fully covered after 6 months)
Requirements:
- Italian (C2) + English (B2)
- Experience in Customer Support (preferable)
- Internet with fiber
- High School Diploma (mandatory)
- EU citizenship or Portuguese residence card/permit (mandatory)
- Availability to work in shifts (mandatory)
Job Responsibilities:
- First point of contact for viewers and a critical brand ambassador.
- The right person for this role is enthusiastic at addressing our client's customers' needs aiming to provide excellent service.
- Assist viewers through phone, chat, and emails regarding different queries.
- Provide account and application support to viewers, namely with regards to software functionality.
- Provide technical support, troubleshooting system configurations, and network settings.
- Provide accurate and real-time responses to the viewer's inquiries.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Are you excited about this opportunity?

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