(Ao-546) - Streaming Platform Advisor - 2000 Signing Bonus

Cross Border Talents is recruiting for a Streaming Platform Advisor for the Italian Market to work remotely in Portugal.
Position: Streaming Platform Advisor Location: Remote Contract Type: 6 months contract (opportunity of renewal) Starting Date: 31 July 2024 Shifts: - Monday to Sunday (including bank holidays) - 07:00 AM - 09:00 PM (8 hours per day in rotational shifts) - 2 Days Off: rotational days Compensation and Benefits: - Welcome Bonus: 2000€ - Salary - Performance Bonus - Compensation Bonus - Daily Allowance - Transportation Allowance - Healthcare: Free from day 1 (fully covered after 6 months) Requirements: - Italian (C2) + English (B2) - Experience in Customer Support (preferable) - Internet with fiber - High School Diploma (mandatory) - EU citizenship or Portuguese residence card/permit (mandatory) - Availability to work in shifts (mandatory) Job Responsibilities: - First point of contact for viewers and a critical brand ambassador.
- The right person for this role is enthusiastic at addressing our client's customers' needs aiming to provide excellent service.
- Assist viewers through phone, chat, and emails regarding different queries.
- Provide account and application support to viewers, namely with regards to software functionality.
- Provide technical support, troubleshooting system configurations, and network settings.
- Provide accurate and real-time responses to the viewer's inquiries.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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