Ann098 - Customer Service Representative (German-Speaking) - On-Site

.DescriptionIn this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career! Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth,and "Best Company Culture," year after year.We're on the lookout for a German-speaking Customer Service Representative (On-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.Career growth and personal developmentWe'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this roleAs a Customer Service Representative on our team, you will:Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts)and solve users' demands.Take incoming calls from boutiques and shops via telephone and resolve demandsLog call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customersEnsure contractual SLA is maintained. Concentrix + Webhelp is a great match if you:Have a proficient or bilingual level of German, and advanced level of EnglishHave minimum of 1-year relevant experience in fashion retail or retailHave knowledge of sales techniques (up-/cross-selling, objection handling, etc)Are Customer Driven, motivated to work in sales, opportunistic in creating sales leadsCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsHave exceptional customer-facing and customer-care skillsHave working knowledge of IT platforms, equipment, and applications: Windows/MS OfficeIf you feel you don't check every box, we encourage you to apply anyway.We'll do our best to match you with the right job, whether it's this or another role