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About Us
We are an e-commerce reseller, with more than 10 years of experience in the beauty industry. We're a fully remote team (except for our warehouse in Barcelona), with 65 team members from more than 20 countries. We're a fast-growing company, growing more than 200% for 3 years in a row, and we are on track to more than double our revenue again this year. We harness the power of efficiency, initiative, and teamwork to drive success. Committed to lifelong learning, we are architects of our best lives. Our culture, characterized by collaboration, empathy, and positivity, makes us a vibrant and excellent place to work and grow professionally.
Position Available: Operations Specialist - Account Health Specialist
We are looking for a candidate with:
English: B2-C1 level with the ability for communication and understanding instructions
Spanish: B1 to C1 is a plus
Excel skills: Intermediate level; if you have worked with Google Sheets - even better
Previous experience: Compliance or Quality Assurance ideally within a fast-paced supply chain is a must
Knowledge of lean methodology: A plus
Experience: Managing seller accounts on E-commerce platforms, including performance optimization and risk mitigation, policies, procedures, and best practices
Exceptional attention to detail
Strong self-management and organizational skills: Being able to define priorities
Result-oriented: Motivated by seeing the results
Readiness for a large amount of routine work
As a part of the company, your responsibilities will be:
Daily review of key account health indicators
Address and resolve account health issues, including customer complaints, product suspensions, and account warnings
Identify potential issues that could impact account health and take corrective actions
Ensure the seller account complies with Amazon's and other E-commerce platforms' policies and guidelines
Stay updated on changes in Amazon's and other E-commerce platforms' policies and implement necessary adjustments
Stay updated on changes in FDA and other regulatory bodies of USA and EU policies and implement necessary adjustments
Communicate with external specialists on questions of Account Health
Be the main point of communication between E-commerce platforms account managers and the company
Communicate effectively with Seller Support to resolve performance-related issues
Conduct detailed analysis of account performance metrics and trends
Update reports and dashboards to track account health over time
Regularly audit listings to ensure compliance with Amazon's and other E-markets standards
Maintain thorough documentation of all account health issues and resolutions
Be a key team member in the department and the company to help in growth and expansion projects
Work on your own quarterly projects related to your work, growth, and company goals
We Offer You:
Flexible working hours
Competitive monthly salary of 1300-1600 USD
Full-time permanent contract
Paid vacation (22 working days + 14 banking holidays)
Work in a young and friendly team
Remote work with the possibility to work from anywhere you want
The job is full time, 40 hours a week. Initially, work hours should be similar to the Head of Operations, for easier communication and training.
A 3 months trial period is envisaged for this position.
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