Join Our Fast-Growing Beauty E-Commerce Team as an Account Health Specialist!We're a thriving e-commerce company in the cosmetics industry, with 10+ years of experience and a team of 50+ passionate professionals spread across the globe. Our secret sauce? Precision in process, teamwork, and a laser focus on delivering quality products quickly and efficiently. We've grown 3X in the last year and 9X over the past two years, and we're just getting started!Get to know our team and culture here: Ultimate Beauty TeamWhy You'll Love Working with Us:Global Team: Work with a diverse, dynamic, and collaborative team spread across the globe.Rapid Growth: Be part of a company that's doubling its revenue year after year.Culture of Success: We believe in efficiency, initiative, and teamwork, and we're committed to lifelong learning.We're Hiring: Operations Specialist - Account Health SpecialistAre you detail-oriented, organized, and love tackling challenges head-on? We're looking for an Account Health Specialist to join our team and ensure our e-commerce platforms stay in top shape!What You'll Do:Daily Monitoring: Keep a close eye on key account health indicators.Issue Resolution: Tackle and resolve account health issues like customer complaints, product suspensions, and warnings.Proactive Problem-Solving: Spot potential issues before they escalate and take corrective actions.Compliance Guru: Ensure our seller accounts comply with Amazon and other e-commerce platforms' policies.Policy Updates: Stay ahead of policy changes from Amazon, FDA, and other regulatory bodies, and implement necessary adjustments.Communication Lead: Be the main point of contact between our company and e-commerce platforms, as well as external specialists on account health matters.Performance Analysis: Dive deep into account performance metrics, updating reports and dashboards to track health over time.Listing Audits: Regularly audit listings to ensure compliance with marketplace standards.Documentation: Maintain thorough records of all account health issues and resolutions.Team Player: Contribute to growth and expansion projects, and work on your own quarterly projects related to your role.RequirementsWhat We're Looking For:Language Skills: English B2-C1 level is a must; Spanish B1-C1 is a plus.Tech Savvy: Intermediate Excel skills (Google Sheets experience is even better).Experience: Previous experience in Compliance or Quality Assurance, especially in a fast-paced supply chain.E-Commerce Expertise: Experience managing seller accounts on e-commerce platforms with a focus on performance optimization and risk mitigation.Detail-Oriented: Exceptional attention to detail and strong organizational skills.Motivated: Results-driven and motivated by seeing tangible results.Adaptability: Ready to handle routine work with efficiency and a positive attitude.BenefitsPerks & Benefits:Flexible Hours: Work when you're at your best with our flexible working schedule.Competitive Pay: Earn a monthly salary of $1300 - $1600 USD.Stability: Full-time permanent contract with paid vacation (22 working days + 14 bank holidays).Young & Friendly Team: Join a vibrant team that's all about collaboration and growth.Private Health Care: Your health is our concern.Remote Work: Work from anywhere that inspires you.The Details:Full-Time Role: 40 hours a week.Initial Schedule: Work hours aligned with the Head of Operations for training and communication.Trial Period: A 3-month trial period to ensure the perfect fit.Ready to Take Your E-Commerce Career to the Next Level? Apply now and become a key player in our ongoing global expansion!
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