Am-123 - Language Quality Leader (Remote Position)

Topcontent is a content and translations company that provides both of these services to clients across various industries in over 30 languages. Topcontent works with a team of freelancers to deliver these requirements to our clients. This role is fully responsible for the delivery of high-end quality content and translations across all our languages and clients. This role will be for you if you absolutely love working within deadlines, are super organized and focused, and have a great ability to multi-task and coordinate projects. You are also obsessed with quality and you love working and supporting your amazing colleagues!TasksYour main responsibilities will be:Create and be in charge of the ongoing management of a structured quality improvement process.Analyzing potential issues associated with quality and implementing the appropriate corrective processes: training courses/materials, etc.Managing, updating and improving our knowledge base.Handling quality requests from the client/internal sales.You will be communicating with:Management teamCommunity Manager - for onboarding and activating freelancersProject Managers - for quality assurance delivery of projectsFreelancers (writers, proofreaders, and translators)Clients/Sales team (where required)RequirementsRequirements:Fluent in English (knowing Swedish or Norwegian is a big advantage).Two years experience within the content and translation industry.Knowledge of SEO is an added advantage.Experience in Quality assurance is an advantage.Experience working with translation memory tools is an advantage.Excellent communication and organizational skills.Excellent computer skills: G Suite, iCloud.Data analytic skills (excellent knowledge of using Excel sheets).Based in Europe and available to travel for quarterly meet-ups.BenefitsRenumeration & Benefits:24 paid vacation days annually.10 paid sick days annually.Paid public holidays of your country of residence.600 euro laptop allowance yearly.200 euro one-off extra monitor allowance.One hour weekly, paid time off for working out, exercise, etc.We are a remote-first organization and anyone joining will be on a self-employment contract. Further details will be shared at the first stage. Please send a (super interesting!) cover letter and updated resume. Good luck!#J-18808-Ljbffr