Basic Information
Department: Alibaba Group
Degree: Bachelor
Work Experience: 5 years
Job Description
Conduct customer insight for overseas customers of AliExpress Business Line, supporting company operations, product, technology algorithm, design, and other functional departments to formulate and optimize strategies, promoting the healthy and efficient development of the business.
Responsible for carrying out independent research, combining research methods, big data analysis, and various innovative methods, digging into users' pain points and potential demands, analyzing real users' behaviors and psychology, and working closely with the business side to optimize and improve user experience, find business opportunities and breakthrough points, and promote rapid, sustainable business development, innovation, and change.
Combining the current situation and needs of the business, integrate resources, promote, and achieve the application of research results.
Position Requirements
Psychology, anthropology, sociology, statistics, information science, human-computer interaction, cognitive science, and other relevant fields preferred, with more than 5 years of research experience, including at least one experience in internet research, retail brand research, or market consumer research firms.
Rich quantitative/qualitative research experience, clear logical thinking, and familiarity with various commonly used statistical analysis tools.
Business insight and business deconstruction ability, capable of planning research content based on business understanding, solving core business problems, promoting research results from the top down, and effectively influencing management decision-making.
Excellent structural thinking, information collection, summarization, and induction abilities, able to integrate data analysis and research insights into industry development drivers and trend direction forecasts.
Strong curiosity, capable of seeing the essence through phenomena, with fast learning ability in emerging fields.
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