We are currently recruiting for an Airport Services Agent in Barcelona.You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.Specific accountabilities include:Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengersEscorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gatesAssisting the Duty Officer in handling company materials and recordsLiaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengersEnsuring passengers are assisted smoothly through airport facilitiesPerforming other related duties for the purpose of ensuring the efficient and effective functioning of the work unitSupervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintainedOrganizing check-in counters and coordinating documentation issuesQualificationsJob-related experience in customer servicesHigh energy and positive attitude are necessary to perform well in this very high pressured and demanding environmentHigh level of computer literacyExcellent customer focus and service deliveryGood interpersonal skills and strong team orientationAbility to work shifts is essentialYou must have the legal rights to live and work in Spain to be considered for this role.Application GuidelinesEmployees must submit applications through internal vacancies portal (via GEMS) only.Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.All internal candidates can only have three active applications at any point in timeAll internal candidates must have completed a minimum 10 months in their current role in order to apply for a new roleAll internal candidates with an active final warning letter will be automatically disqualified from the recruitment processThis is a Grade 3 role based in Barcelona.#J-18808-Ljbffr