We are currently recruiting for an Airport Services Agent in Barcelona.
You will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific Accountabilities Include: Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengersEscorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gatesAssisting the Duty Officer in handling company materials and recordsLiaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengersEnsuring passengers are assisted smoothly through airport facilitiesPerforming other related duties for the purpose of ensuring the efficient and effective functioning of the work unitSupervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintainedOrganizing check-in counters and coordinating documentation issuesQualifications: Job-related experience in customer servicesHigh energy and positive attitude are necessary to perform well in this very high pressured and demanding environmentHigh level of computer literacyExcellent customer focus and service deliveryGood interpersonal skills and strong team orientationAbility to work shifts is essentialYou must have the legal rights to live and work in Spain to be considered for this role.
About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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