Description and Requirements The team at TELUS Digital AI is seeking an AI Quality Auditor to ensure that the project meets specified standards of quality and performance.
Main responsibility will be to work on tasks that require review, verification, or validation to detect issues, propose improvements, and guarantee that deliverables align with business and client expectations.
The successful candidate will work onsite and report to the Quality Manager.
RESPONSIBILITIES A key responsibility of the role is to conduct audits of the Quality queues, identify areas of improvement in quality assurance processes and recommend strategies for enhancement.
Support Team leads in providing root cause analysis related to dips in the individual and project scores and report real-time issues that might lead to them.
Conduct root cause analysis of performance issues of resources on an ongoing basis, then develop and measure improvement programs, providing reports and recommendations to the Quality Manager.
Collaborate with the Training team to design, implement and deliver trainings depending on the needs.
Raise questions to client point of contacts for further clarification and spread the knowledge to the teams.
Communicate with teams to leverage best practice and consistency across all projects.
The role will require a high degree of confidence and experience.
GENERAL SKILLS Full professional fluency in Turkish.
Minimum B2 proficiency in English.
Interest in AI concepts and solutions.
Analytical skills and an eye for details.
Solution-oriented and structured way of working.
Demonstrate verbal, written, and listening skills, with the ability to provide expertise at all levels of the business and with customers.
Time management and organization skills are essential.
The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.
Ability to collaborate both internally and externally of the business is essential.
TECHNICAL SKILLS Strong Microsoft Office skills: especially Excel and PowerPoint and the Google Suite.
Knowledge of tools like checklists, questionnaires, and root cause analysis (RCA).
Prioritizing issues based on their impact on quality and compliance.
Experience with data analysis to support decision-making.
WE OFFER Positive international working environment.
Fun Floor with PlayStation, table tennis, and much more.
Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
Appealing benefits in the office, regular fruit deliveries for a healthy lifestyle, and free drinks.
Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture.
Advanced job opportunities in our internationally growing company.
Attractive employee referral bonus programs.
Intriguing and diverse responsibilities.
Great office at the city center of Essen.
If this opportunity sounds appealing to you, apply now!
*Only shortlisted candidates will be contacted/interviewed.
*Kindly attach an updated Copy of your CV in English.
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