.Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.
Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media.
We pride ourselves on having a diverse and international culture that embraces the global community and acts locally.
We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.What you'll be getting up to:This position requires an ambitious, highly driven and committed leader who understands both what great customer experience looks and feels like.Responsible to execute major change within a large, complex operation.Job Summary (General description of the role):Operational and Technical related projects coordination and management.Ensure the project needs are met in a timely and cost effective manner.Track the progress and quality of work being performed and provide feedback to superior/management.Work on areas Management specifies namely those that will improve brand, skill and job utilizations/delegations.Work closely with stakeholders in suggesting solutions to more streamlined processes and less manual work in aims to improve staff work environment.Represent the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.Monitor milestones and deliverables to identify issues and escalate to Management as needed.Organize and coordinate project related meetings, document meeting minutes, assist in following up on action items.Facilitate communications between various stakeholders and collaborate with different IT teams, local and off-shore.Any project related task assigned by superior.Key Skills required of the Role:Extensive experience of leading major change programmes within a Customer Experience focused environment (large contact centre environment).Ability to think both operationally (e.G.
getting the job done) and strategically (e.G.
deeply understanding the commercial strategy, culture, the future of Customer Services) to ensure that the need for change is balanced alongside delivering promises to customers.First class leadership and coaching skills, with the ability to inspire, challenge and develop your team to deliver excellence.Superb stakeholder management skills with the ability to influence across all areas and levels of the business.Ability to gain agreement for revisions to the project from stakeholders.Strong leadership skills; ability to influence others indirectly, i.E