Are you interested in the latest technology? Do you have strong communication skills (native Italian with excellent English and maybe French)? Are you both solution and client-oriented? Then this is your chance to work for a start-up, guiding medical professionals from all over the world. Rods & Cones offers Smart Surgery Glasses that allow surgeons, medical device specialists, and other experts to work together remotely - before, during, and after surgical procedures. In order to support clients during the process of using their Smart Glasses,
Rods & Cones has partnered up with NewCo Communications and we're now looking for an addition to our growing Customer Experience team in sunny Barcelona. As an AI Product Coach & Technical Support Expert, your responsibilities include:
Onboarding, following up, and proactively guiding new users of the Smart Surgery glasses (via chat or video call).Building a strong relationship with each user.Giving demos to prospects.Handling technical support for new and current users.User & ticketing administration and prioritization.Hospital IT onboarding coordination.Obtaining and processing market and user feedback.Requirements: What we are looking for:
You have an empathetic, open, and patient personality. A client-oriented approach is key, as well as being focused on structure and organization. Building a strong client relationship is always your priority and you will always work towards quality over quantity. Experience with relationship or account management is a strong plus, as well as having a feel for data, information gathering, and processing. Having experience in a medical environment or a start-up environment, or having interest in the medical/start-up world would be a great advantage.
What you need: Excellent level of English (written and spoken).Native level of Italian (written and spoken).Tech-savvy: ability to work with various programs such as our own software, Jira, Teams, Skype, and Zoom.Commercial mindset.A good dose of persistence together with a people-oriented approach.Benefits: What's on offer:
Competitive salary with paid training.Tax-free benefits including food, transport, insurance & childcare.Free fruit at the office.Free Spanish language classes.Easily accessible office in Barcelona (Poblenou area).A fun, friendly, and people-focused work environment with an open atmosphere.Opportunity to be part of a new team working for a fast-growing start-up.
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