Field Service Engineer - IVD - Spain
Field based across covering Spain and Portugal
Highly Competitive Salary + Excellent Benefits + Career Enhancement
Reporting to Service Manager, Spain
Location: Madrid, Spain
Become part of one of the fastest growing med-tech companies globally. Due to the rapid expansion of Mindray's success, we have an opportunity for a highly experienced and well-versed service expert to demonstrate creativity and innovation as a Field Service Engineer within our ultra-ambitious team as we continue to disrupt the market! You will be based in Spain, available to travel, and willing to work hard to deliver the quality of service that our customers expect.
Your responsibilities:
Service Strategy and Activity Planning: Assist the Service Manager in service strategy, policy and procedure regarding technical hotline, training, technical support.
Assist the Service Manager in planning VOC and value adding service strategy and activity.
Implement service investigation activities to collect voice of customer and market dynamics.
Plan and implement key customer care activities.
Technical Support and Training: Provide remote or onsite technical support to customer/distributor/service provider for comprehensive or important technical issues.
Implement training for customer/distributor/service provider as a trainer.
Project Coordination and Support: Involved in large project in whole project life-cycle to give support from service side.
Coordinate big project implementation as service contact person between service and internal/external project partners.
Monitor service quality in post period of big project and see improvement.
Service Channel Management: Involved in service channel development program to develop and manage local service channel (distributor and service provider) in Romania and southeast region (Spain and Portugal).
Service agreement signing and service qualification assessment and development.
Implement designed other service channel management activities.
Technical Management: Monitor local failure trend, and report to local and HQ management, manage important technical issue processing and escalate to HQ.
Manage local technical material management (localisation, development, etc).
Collect, summarise and report to HQ needs regarding product function and serviceability.
What are we looking for in you?
Minimum 3 years' experience in medical equipment industry; Biochemistry, chemistry analysers immunoassay systems, haematology analysers or TLA systems product service experience is critical.
Service experiences in service delivery, service project management.
Solid background and knowledge of the In-Vitro-Diagnosis industry and regulation requirement.
Technically proficient in the troubleshooting, repair, and calibration of all medical products.
Good networking and IT Skills.
An ability to address customer requests through strong listening skills.
Excellent communication and interpersonal skills with an aptitude for building strong relationships.
Proven negotiation skills with a problem-solving attitude.
Fluent Spanish, with English as a business language, both written and spoken.
Flexible to travel as required.
Experience of working in Spain requiring no company sponsorship to join our business.
What's in it for you?
Mindray Europe, as part of the global Mindray business, offers a wide selection of bespoke benefits dependent on your location, along with a competitive compensation package and a commitment to a long-term working relationship. With industry leading training and development available to you, you are sure to have a highly rewarding and mutually beneficial career with Mindray, in a culture that values honesty and fun!
Our goal is to continuously improve and sustain an inclusive culture in which diversity provides deeper customer insights and creates a competitive advantage in the markets we serve. By attracting, developing, and engaging the best team of diverse, empowered associates, we help build success for ourselves and our customers.
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