Our Client Agilent has a long history of innovation and leadership in many scientific industries, focusing on chemical analysis and diagnostics. They are relied upon by scientists and researchers worldwide for their cutting-edge instruments, consumables, services, and software that address all elements of laboratory management.
The successful candidate will be responsible for selling services to customers through outbound and inbound telephone sales activities. The key focus will be on the outbound sales of on-demand services contracts and assessing customers' needs for maintenance and repair services for their in-house laboratory equipment. Consequently, this role carries a target quota. The interpretation of customer needs is vital and will lead to the active creation of business opportunities in a credible sales funnel.
We Care: Passionate about Customer Support/Sales, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a "can do" attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks What will you be doing? Responding to customer enquiries, emails, web contacts, and orders, being involved in order fulfilment and post-sales-related activities. Performing inbound and outbound telephone activities and managing our customer database. Managing your own sales funnel. Providing pricing & availability, parts identification, order status, and proof of delivery assistance to customers. As an integral member of the sales team, you will be working together with several internal departments (such as customer care, engineers, PO booking centre as well as field staff) focusing on acquiring new customers and retaining/growing existing ones. Actively creating business opportunities and representing the brand through every customer interaction. Requirements What skills & experience will you bring to us? A fluent level of French with exceptional grammar and spelling skills. A high level of English (Both written and spoken). Experience selling insurance is a plus. Demonstratable effective communication and negotiation skills. Previous account management experience would be an advantage. Excellent technical knowledge and strategic sales skills. Ability to build rapport and demonstrate building customer relationships. Strong organisation and time-management skills. Ambition and willingness to work hard to improve and grow your sales knowledge. A proactive approach and a strong team spirit. High level of motivation with a drive to meet and exceed targets. Experience with laboratories or analytical instrumentation would be a plus. Good to have: Experience / background in insurance sales. Experience using SAP & Salesforce. Benefits What do we offer? Start date: 4th of November. Contract: Permanent. Full-time: (39 hours/week). Working days/Hours: Monday to Thursday - 9 am - 6 pm & Friday 9 am - 5 pm. Salary: €26,936.00 gross per year. Bonus: 11,000K based on targets / KPIs. Holidays: 24 calendar holidays per year. Work model: Work from home (anywhere in Spain). Training: 2 weeks of initial training. Office location: Barcelona (La Sagrera). Other Benefits: Best-in-class people engagement activities and programs. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. Employee Assistance Program - Free, confidential, and impartial guidance and support. Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. Option to sign-up for Discounted Private Health Insurance. Referral Program – Bring a friend and get a referral bonus. Access to LinkedIn specialised training & courses. Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.
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