Agente de ventas, mercado español - Inglés alto // Associate Account Manager - Spanish
As an Associate Account Manager at Expedia Group, you will coach and support customers to maximize their success on our platform. Through comprehensive commercial conversations and interactions, you will help increase the value they get from our services. You will work closely with key decision-makers and internal stakeholders to develop insights and solutions that meet customer needs.
What you'll do:
Build relationships with customers and their account teams, including key decision-makers.
Assist in creating opportunities (e.g., meetings, exploratory sessions) to grow customer accounts.
Understand the customer's business issues by leveraging internal organizational resources.
Recommend products, services, and insights that address customer needs.
Complete basic account plans outlining strategies for acquiring and maintaining business.
Develop an understanding of department operations and how it fits into the larger organization.
Stay informed about policies, practices, trends, and competitor information that impact customers and the organization.
Analyze the financial impact of decisions and solutions on customers and the company.
Guide accounts to valuable insights that benefit both the customer and the organization.
Gather data and information on potential ideas and solutions for addressing business needs.
Assist in documenting components of business cases for change as directed by senior colleagues.
Learn and understand the company's standard contract terms and conditions by reading product literature, contracts, and consulting peers.
Work with legal resources to modify or adjust standard contract terms when necessary.
Learn the contract negotiation process and complete contractual arrangements. REQUISITOS DESEADOS Who you are:
Proficiency in English and Spanish. Catalan and Majorcan preferred
Previous experience in account management and sales is needed
B2B commercial experience and travel industry background preferred
Strong analytical and communication skills for exchanging information in straightforward situations
Team player and willingness to grow and learn
Growing knowledge of sales techniques