.Company DescriptionWhy work for Accor?
We are far more than a worldwide leader.
We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESSResponsibilitiesSupport the Lodge Manager in the overall management and strategic direction of the hotel.Assist in the preparation of the annual operations plan and achieve the profit of the hotel.Ensure consistent implementation for the delivery of the Fairmont Service Culture and Standards.Create an employee value proposition that ensures a motivated and engaged workforce.Involved in the recruitment process of leadership positions.Ensure full compliance of hotel operating controls.Handling guest concerns and feedback to ensure effective follow up.Ensure timely awareness of the hotel's business continuity, emergency and crisis management plans.Assist heartists planning and the maintenance of productivity levels.QualificationsMinimum 5 years previous luxury/upscale experience in a related field.Flexible with the ability to sustain a high level of productivity and efficiency at all times.Degree/diploma in hotel management from a reputable institution.Display strong analytical, organizational, problem solving administrative skills.Ability to adapt to change quickly and strong multi-tasking.Clear work knowledge of budget planning and execution.Proven team leader with outstanding motivational skills and coaching ability.Exceptional interpersonal and guest relation skills, who is hands on and is system knowledgeable.Ability to motivate developing leaders to act as entrepreneurs while implementing innovation, profit driven, guest satisfaction oriented solutions.Additional InformationYour team and working environment: Heart + Artist = HeartistAt Accor, we are all Heartists.
Passionate and experts in what we do, each and every one of us with our own personality, master the fine art of welcoming, connecting, and serving others.
We are passionate about people and attentive to the world, it is the Heartist way of being.
Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong.
As one big team, we know that only together can we do amazing things!
The world is more welcoming when we're connected heart to heart.
How do we do it?
We care, we dare, we place people at the heart of everything we do.We aim at creating exceptional experiences that will turn both guests and employees into raving fans, because our own well-being in our jobs is just as important as our guest fulfillment.
Like all good stories, everything is related.
We are driven by our shared values