After Sales Engineer

.HaslerRail AG is proud of its more than 130-years tradition in the field of railway technology. We are the world leader in on-board electronics for railway vehicles with a steadily growing product portfolio. All over the world, the name Hasler is synonymous with Swiss quality in the railway market. The head office of HaslerRail AG is located in Berne, Switzerland.HaslerRail is looking for a dynamic and motivated After Sales Engineer to join the Customer Service Engineering department in Madrid, where the selected candidate will develop the activity as part of the Sécheron Hasler Ibérica team.This role is critical to maintaining customer satisfaction and involves managing technical projects, customer claims, and support processes. Reporting to the Customer Service Project Engineering Manager, the After Sales Engineer will work closely with internal teams to provide seamless project support and resolve customer issues effectively.Main responsibilities:Customer Claims Management: Serve as the main point of contact for customers regarding ongoing claims and repairs, ensuring clear communication and timely updatesTechnical Issue Resolution: Manage and prioritize customer claims and technical issues, coordinating with internal departments (e.G